Intelligent queuing

Waiting in-line is a frustrating experience for your customers and a lost sales opportunity for you. Whether they are queuing to make a purchase, return goods or waiting for a table in one of your restaurants.

Intelligent queuing is a smarter way to work with your customers, using either in-store touch-screens or the customer’s own mobile phone to allow them to book a virtual space in the queue. Whilst they wait they can continue browsing, shopping or socialising – and then be alerted when it’s their turn.

Talk to us about intelligent queuing

Why you’ll love it


Reduced queuing time means more shopping time
Rather than having your customers physically restricted to standing in a queue and limited to browsing point of sale products only, intelligent queuing systems allow them to continue browsing the whole store. More browsing is likely to lead to more purchases which directly affects your bottom line.

Happy customers return
Nobody likes having to queue, and so stores that totally eliminate the need to queue are far more appealing than competing stores who are stuck in the past. Adopting intelligent queuing gives you the edge in providing the best customer experience. Happy customers return time and time again, which means they spend more money in your stores and not your competitors.

Socially distanced queuing
Being able to provide customers with a socially distanced service is more important than ever before. Intelligent queuing systems allow customers to use their own devices reducing the need for contact or proximity.

Explore more around how Intelligent Queuing is being used within museums and, in particular, by Tate Modern in London as they ready themselves to welcome back visitors post lockdown.

How it works

  1. Customers who are ready to checkout scan a QR code using their own device
  2. Customers are given a virtual ticket and position in the queue which they can continue to monitor
  3. They can continue to browse or leave the store and come back when it’s their turn
  4. Customers are alerted when it is their turn to be served and return to the checkout counter

Tech talk


Our intelligent queuing technology uses a combination of technology, selected based on your requirements. In its simplest form, a location requires nothing more than a site licence and a mobile device or tablet in order to manage the staff functions. Customers wishing to join the virtual queue do so using their own mobile phone. The mobile solution can be supplemented by dedicated in-store touchscreen devices, waiting displays and physical ticket dispensers – all linked to a central administration system. 

For enterprise customers, individual stores can be linked to a single account, providing a business-wide view of operations and allowing for intelligence and analytics to be compared.

Who can benefit?


The flexibility of our intelligent queuing system means that it can be applied to almost any sector where you experience queues. We’ve seen applications within retailers, coffee shops, restaurants, car hire, garden centres, gyms and more. Across all these examples the benefit remains the same – giving your customer a much more positive experience and saving them time, whilst at the same time increasing your opportunity to make sales.

5 reasons why customers love Jade


  1. Our team have been installing solutions in the UK retail sector for over 20 years
  2. We specialise in out of hours installation, minimising disruption to businesses
  3. Deploying technology at pace over multiple sites is our speciality
  4. We only ever provide the highest quality equipment, designed to last in a 24-hour, 7 days a week environment
  5. All hardware is covered by our next day on-site engineer or device swap-out service

Intelligent queuing for specific sectors

Intelligent queuing systems make so much sense for businesses and for customers. We’re installing more intelligent queuing solutions than ever before as the demand for customer experience with reduced contact has soared in 2020.


IT specialist

Talk to us about intelligent queuing

Come and meet us

Jade Solutions, Beech House,
Woodlands Park, Ashton Road,
Newton-le-Willows, Merseyside
WA12 0HF

Give us a call

01925 295 400

Drop us an email

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