Support

Our team provide a full remote and on-site support service that is designed to keep your equipment and infrastructure working 24/7. As a Jade customer you can choose the support package that works for you, depending on how critical the equipment is to your business.

Although the majority of equipment we support has been supplied by Jade, we can maintain some devices that may already be in your business – giving you a single support team to work with.

Dedicated support desk

With Jade, the people who take your call are the people who fix the problems. Our team take great pride in looking after our customers and making sure your investment continues to perform. Whether it’s organising a return to base repair, diagnosing a software problem over the phone or arranging for an engineer to visit you – our team have you covered.

Next-day device swap-out service

Sometimes mobile equipment breaks – usually because of damage caused on site. For this reason we offer our customers a next-day replacement service. As soon as you contact our team, they arrange for a replacement device to be sent out and include details of how to return the faulty device for repair.

Devices are sent out ‘ready to go’ with your individual device build and configuration pre-loaded. This means you’ll be up and running with minimal disruption.

Next-day on-site engineers

For equipment that can’t be returned to us for repair, we can arrange for a trained Jade engineer to be on-site the next day. Our team is fully trained in all the equipment we deploy – meaning you get someone on site who can fix the problem, not just tick the box on an SLA! In addition to equipment training, all engineers are also fully H&S trained – including safe working and working at heights where necessary.

Customer portal

As a Jade customer you will gain access to our support portal, which gives you access to all open and closed support cases and allows you to log new problems for your business. For open cases, you can see the current status and which member of the Jade team is currently dealing with your problem. For closed cases, you’ll be able to see the resolution. It’s great way to see how we support your business.

jade.mobile

Rugged mobile devices

Voice & message integration

Wearable computers

Vehicle-mount computers

Mobile printers

ProGlove wearable reader

jade.systems

Guest Wi-Fi

Corporate Wi-Fi

Security cameras & CCTV

People management

Intelligent queuing

Desktop & industrial printers

Censornet cloud security

Real Time Location Systems (RTLS)

jade.services

Site surveys

Project management

Device configuration

Structured data cabling 

Equipment installation

Device builds

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1st line support

Service desk

Next day device swap-out

Next day on-site engineer

Customer portal

Retail

From in-store handhelds & printers to networking and customer management, all wrapped up with the Jade service.

Hospitality

Some of the largest restaurant & hospitality brands in the UK trust us to manage their IT systems.

Transport & logistics

Whatever you’re moving or warehousing, we have a track record of providing robust & proven IT & device solutions.

Manufacturing

We can provide you with the technology needed to turbo-charge your production lines, WIP and deliveries.

Accreditations
View our latest official accreditations and certified awards.
Careers
Fancy working for Jade? Find out more about the possibilities.
Partners
We work with some of the industries leading tech providers.
Success stories
Read some examples of who we’ve worked with in the past.
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